Yesterday at midday went to M&S in Market Street, Manchester to return a pair of school trousers that I bought the day before and were too small for my son. The woman working at the till was very rude. She explained to me that the shop label was missing and she would make an exception this time but in the future I won’t be able to return anything with the label missing. Fair enough, I understand it’s a store policy even though I had the receipt, the hanger and only bought the trousers the previous day. The issue I had was the extremely rude attitude the woman had towards me from the beginning, none greeting or hi, just right to the point in an aggressive and confrontational manner when I was trying to explain that I don’t remember taking off the label but could have happened. Sometimes people are tired and do things without realising. Never have been treated like that for no reason. It was shocking.