I absolutely love Mark's and Spencer food products but the website is dreadful to say the least. I can imagine they probably lose so much potential sales due to the fact that customers are unable to search particular items. I was trying to search boxes of chocolates and tins of biscuits as I wanted to order some to give after a party. I know for a fact they are available but they are not accessible on there the website even to view. I have this problem all the time with their website, it's a shame because their chocolates make excellent gifts to give people and some times you want to check the website to checkout prices before making a trip down their which unfortunately you can't. So many of my friends have said the same thing. If your looking for ways to improve, start with your website. Your honestly losing so many sales. Just spent over £200 in Thortons on boxes of chocolates which I would have preferred to get from Mark's and Spencer's, but couldn't view options and prices on their website.