Ordered several pieces of jewellery on behalf of my elderly mother via click and collect, received email saying the order would be sent in 2 different packages- this was perfectly acceptable. Got an email to say package 1 was in store, went to collect it, when i got home found the envelope empty. Went online to customer services, was repeatedly told the 2nd part of my order would arrive shortly - no acknowledgement of the fact the first order was obviously tampered with. Have repeatedly tried to contact customer services but have been ignored. It has now been 2 months & I have not received the 2nd package either. Had to explain to my mother who has been a life long customer of M & S - she is bitterly disappointed. We will not be shopping online or instore with M & S again and will be advising others not to do so either.