WELL M&S I am absolutely flabbergasted with you. I have been a loyal M&S customer for over 40 years and have never made any complaint about any of your products But in 2017 I purchased a pair of nubuck leather Velcro Fastening M&S branded shoes as I now have trouble tying my laces. I bought from Shrewsbury M&S store for £55.00. They have been worn on a maximum of 5 occasions for celebration evenings (weddings, anniversaries, etc) as they were too good for everyday wear and as such have been stored in my shoe cupboard. There is nothing wrong with the Nubuck leather uppers, inside cushioned insole, etc. BUT the soles of the shoes have just literally disintegrated (please see photos of the sole). Obviously after 4 years and max of 5 wears, I do not have Till receipt. Knowing that return to M&S store would be a waste of time, I put the shoes in a shoe box with a full letter of explanation and paid (at my expense) to return the shoes to the Head office in London, where I hoped that somebody from the purchasing department would investigate the obvious inferior Quality of the shoes soles compound. It is such a pity that the shoes are only fit for the dustbin because of a clear manufacturing fault. My main objective was to inform M&S about selling inferior products with the M&S logo in their stores. Today after over 2 months, The shoes were returned to me from Chester, Customer services Dept with a letter of explanation (more like excuses, excuses, accepting no blame whatsoever) Totally dismissing that the shoes were a manufacturing fault and that general wear over 4 years was to blame (obviously did not even bother to read and understand the points that I had stated in my enclosed letter of very limited wear). No mention of an apology to a valued customer only an overtone of "we do not admit liability" ?? Whatever has happened to the Great M&S customer service and quality. I for one, will now, never shop at M&S again in my lifetime. Such a shame.