I hope this post is seen by as many people as possible! I regret to say I will never be using Marks and Spencers again! My wife and I were on Top of the world when we bought our Sofa from M&S after saving up for 3 years. It was to go in to our living room of our brand new house. We Purchased a Nantucket Corner Sofa in Navy. Credit where credits due, it looks great and the quality of the fabric is excellent! HOWEVER!!!! This is where the praise stops!! We have now had the Sofa for around 2 and a half years now and it has become the most uncomfortable, unrelaxing and frustrating place to be in the house. The webbing within the base has stretched and has become slack, and the cushion have lost ALL of its firmness!!! Meaning when where you sit down, you sink so much YOU ALMOST FOLD IN HALF!! Now just to point out, we are a couple with no kids jumping around and no dogs so whilst we expect normal "wear and tear", it is an absolute DISGRACE the drop off in performance!! IT GETS WORSE!!! I called customer service (who take FOREVER to get through to) and explained what the issue was and again, credit where credit is due, they quickly got someone out to look at the Sofa. The technician who came out is very vocal about how he can see the problem and explained that unfortunately "M&S sofa's just aren't build to last!" Naturally after he left I expected M&S to call me to offer a solution, BUT NO......ABSOLUTELY NOTHING FROM THEM!!! When I chased them up to get an answer, they explained there was no need for any further contact as they had closed the case, and they were not will to take accountability for the issue and there was nothing more they would do for me! Due to my persistence, 3 further technicians came out and again, were very vocal about how soft the cushions had become!! But still, M&S would not help! I EVEN OFFERED TO PAY for the cushions to be replaced at half price, but still, they would not help me! After spending £2,300 my wife and I saved over 3 years for our brand new house, I would have expected that a Sofa from Marks and Spencers, who class themselves as a premium brand, would not have provided me with a product and service of this poor quality and not worth the money we pay for! If you have had a similar problem with M&S, which I am sure there are many, please share this and help me force M&S to take responsibility for their poor service! Thank you