Complete waste of time. I spent forever unsuccessfully trying to find knickers that were actually available then I couldn't process the rest of my online order as a free gift appeared in my basket. However, the gift was unavailable and the order wouldn't go through until it was removed. There was no option to remove it so I ended up abandoning my order. Managed it a few days later but the trousers I ordered were nothing like the description. On attempting to return them using the paperless returns process it seems I have to return the whole order, not just the trousers. The live chat bot was useless. Very disappointed!