Bought 2 Iscar sofas during lockdown no chance to see or sit on them. Day of delivery the 4 seater creaked and groaned when sat on then 6 weeks in it broke when 2 people sat on it! They sent an engineer who said not a manufacturer defect but due to very heavy use!!!!! 6 weeks old!!! Household of 2 people?? M&S refuse to discuss the inaccurate report and will now only deal with ombudsman which they fund! Absolutely no one to speak to in their organisation just appalling lack of customer service! I’m hoping the ombudsman has an ounce if common sense and decide in our favour but not very hopeful! Very distressed that I’ve wasted £1400