Rewind 5 years and M&S customer service was second to none. It's now appalling. I've had a couple of reasons to call them in the past year and neither time did I experience even mediocre service. Today I was placed on hold and cut off twice. When I got through to someone and explained this I didn't receive an apology or any attempt to look into this and the reason I called wasn't resolved either. They're another Debenhams and I very much doubt they'll still be around in 12 months either and it will be their own doing
3 years ago
Marks And Spencer has a
2.8
average rating
from
2,204
reviews
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