I live in Canada and I ordered a blouse and a long-sleeve T-shirt last week. They were at my door this morning. Not bad considering I ordered something from Canada at the same time and it's expected arrival is tomorrow. We have a lot of land to cover for deliveries but no oceans to cross:) I was able to track every move my purchase was making. It was accurate and speedy. I also appreciate that the price you see is the price you pay. The prices were in Canadian dollars and I had access to free shipping. There was no surprise customs payments either. I don't shop at several American stores because of all the extra costs. I like the transparency of shopping at M&S. Finally, the T-shirt is cuter in real life and the blouse is beautiful and fits perfectly (I was a little nervous about getting the size conversion right but the website is helpful). I will be happy to wear them both. Overall, I was delighted by my experience and will be shopping there again. Laura