Terrible service ! Ordered some flowers and a hamper of biscuits and tea for my 72 year old mother’s birthday , kept on getting emails the deliver is late , bare in mind I made the order two days ago so it will reach on time , I live abroad with my siblings , poor mum thought we have forgotten her birthday ! She got the biscuits late in the afternoon, the delivery guy just rang once and left them down stairs ( she lives on the fifth floor !) she waited for 20mins no one came up , till our neighbor picked it up and saw her name . The flowers were not their yet ! Called M&S they said if they’re not there by 7pm (my mum’s bedtime )we will investigate , they didn’t even give us a choice for a delivery time ! They were probably left somewhere too , so overall a terrible experience , I’ve always used interflora they’re reliable and professional, i thought it would be nice to get some of her favorite biscuits and tea , it would have been easier to send our neighbor or one of my friends to get some , M&S is 2 mins from Mum’s place ! I just feel bad for her :( alone on her birthday and hasn’t received anything from her children ! Thank you marks and Spences . I will make sure this is the last time I use your service , thank hod for Waitross which is also close to her .