MORAL OF THIS STORY -DOUBLE CHECK TRACKING INFORMATION OT ENSURE YOUR GIFTS HAVE BEEN DELIVERED I ordered a ‘letter box’ gift and paid for a nominated delivery date and received an email on October 10th from M and S to say it was on its way. The next day I was surprised to get no acknowledgement from the recipient, but after checking DHL Tracking , the fact was it had NOT been delivered. Additionally there was another note on the DHL tracking page advising ‘ We’re sorry but we do not appear to have received your consignment from the sender’ !! No advice to this effect from M and S who are very difficult to contact 40 MINUTES ON the PHONE TO M AND S the next day … who assumed the box had been delivered, but after checking tracking realised it hadn't been. They agreed to resend it ,then found the box is out of stock so resent a box of fruit instead – and said they would refund the nominated delivery charge , ( the only reasonable thing they could do, but no compensation, and not what i had wanted) TRULY DREADFUL SERVICE FROM MARKS AND SPENCERS. The information on the order history would lead anyone to believe it had been despatched, and delivered- which would have meant they had my money for nothing!! I also contacted DHL by email and the Milton Keynes depot replied very promptly ‘’please contact our customer service team on 02476937777 or 02476937770 so this can be queried with the collection depot’’.  So I phoned them - they however cannot give any details due to data protection to anyone other than the recipient of the parcel – but basically it was never scanned and collected by them. Everything is automated, and if the goods are not scanned DHL do not have them, so the fault lies with Marks and Spencers.