I am loath to write a negative review about M&S because I love the store, but I feel I really need to warn people - DO NOT ORDER FURNITURE AT MARKS AND SPENCER! We ordered and paid in full for a sofa and two armchairs in May 2021, delivery was arranged for 19th August. On 18th August we were informed it wouldn't be coming and they would be back in touch to arrange a new date. They didn't get back in touch, so I called them. Then followed excuse after excuse and fobbing off after fobbing off from customer services (I always had to contact them). In short, it is now November - six months after we placed our order and we still haven't received our sofa and armchairs. Only a fluke circumstance prevented us from dispatching of our old furniture pre the delivery date. Truly staggeringly appalling service and not what is expected of M&S. In store staff at Pudsey were wonderful but we cancelled the order yesterday. In my opinion any manufacturer who thinks it is acceptable to delay delivery by over three months is highly unlikely to care about the quality of the goods. I will continue to shop at M&S but wouldn't dream of ordering furniture from them every again - it quite simply doesn't arrive.