Would give zero stars if possible. THE worst customer service experience I have ever experienced in my life. Ordered a mattress online, had to wait nearly 7 weeks for delivery, fine not a problem. Delivery day finally comes around and they deliver the wrong mattress.... I was then told I would have to wait another 5 weeks for the correct mattress to arrive, so use the incorrect one for that time. 5 weeks pass, I am waiting at home for my delivery and they have taken the mattress to the wrong address... I was then told I would have to wait another week for the correct mattress to be delivered and the wrong one collected. Waited 1 week, new mattress arrives, but told they can't take the old one. I have now for the last 2 days been trying to organise collection of the old mattress which is sitting in my hallways (super king), I have spoken to managers who have said they will contact me back with a date and time...no one has contacted me. I have now been on the phone for 30 minutes, on hold, waiting for one of the managers to speak to me and sort it out. Worst customer service experience of my life by a long long way. I had £5k worth of furniture I was going to order over the next year, but I am 100% going somewhere else now. Avoid.