My wife and myself have shopped at M&S for over 50 years,over the last few years m&s are going down the drain,we live at Saltburn,Cleveland,we travel regular to the Metro Centre,Gateshead,always calling at m&s for our breakfast,we always used to get a breakfast until we went in looked at the menu ordered our meal,the lady said we dont do that anymore, even though it was on a big display board,she said it was our best seller,i have been buying all my clothes there for years,we called at Skippers Lane M&S today there was no sandwiches, in the coffee shop ,i asked the lady behind the counter could i buy one in the store she said no,on my way out i tripped over a M&S basket on the floor,i told one of the staff she said its ok we know about it,whats happening to M&S.