Appalling service. Item ordered in good time for Christmas delivery (a present). Said despatched and tracked as out for delivery 9 days ago but not delivered. No updates until I tweeted yesterday. Offered refund or replacement. I wanted replacement as for a gift. They said out of stock and refunded me. I checked and still in stock online! So either they are too lazy to reorder or the website is set to get more orders which will eventually be refunded after they've kept the money for 2 weeks. Inefficient, no communication and absolutely no customer care. Mow no Christmas present!