I ordered a hamper for my parents for Xmas who live in the UK. I live in Australia. I ordered it in early December to be delivered on the 23rd December. On the 24th it hadn't arrived so I contacted the chat line. I was told that they were putting the hamper together but basically said it wouldn't be delivered before Xmas day. My parents are not getting a present from me this year and Marks and Spencer's don't care. I will never buy from them again and will never recommend them. They have definitely gone downhill since I left England 20 years ago. If I could leave zero stars I would, unfortunately I had to leave one star. Not deserved. 👎👎