Christmas Eve at 4.30pm Marks and Spenser’s Braehead Glasgow. I was doing my food shopping using my own bags because of Covid 19 pandemic. I got some of my shopping and paid it and dropped it off at my car because it was heavy, and I cannot carry it around as I have a shoulder and neck injury. I then returned to the Marks and Spenser shop to continue my shopping and carried an empty bag. When I heard a female customer mumbling and pointing. I was then aware she was pointing at me saying something to the male member of Marks and Spenser’s staff complaining that I had taken food and not paid for it! I then realised they were both talking about me. She was accusing me of stealing food and returning to the store for more shopping. M&S staff member was standing with the women when I asked them ‘what’s going on’ She said I saw you put stuff in the bag then take it to your car. I replied, yes, I did. So, what is the problem with that? She said you went to the car and came back with an empty bag! I said yes, I put my shopping in the bag then paid for it then dropped off at my car. Then the M&S male staff member asked me for a receipt? I don’t have it. It is in the car. I showed the staff member the lady who served me and she agreed that she served by nodding her head. Then the male staff member asked to see my receipt but told him I do not have it; I was looking in my purse and bag realised, I left the receipt in my shopping bag in the back of my car. I asked him to check my sparks card as it would provide him prove of purchase, but he said he couldn’t do that as he needed the receipt. I asked him to come to the car with me to check, but he replied no, that he will not do that. I felt shocked and mortified, people were watching me staring at me listening to the conversation. I was completely utterly embarrassed and humiliated. Made to feel a criminal and judged by all the staff members. Then I asked if I could talk to the manager, and a manager was standing behind the male staff member, overheard some of the conversation and then stepped in because I asked to see a manager. Then I started to explain the full situation again to this manager, and he was asking for me to provide the proof of my purchases. Saying that this is the procedure we must follow when a customer complains. I said to him I am also complaining now, so you are taking her word over mine. I do not have the receipt; it is the car. Then he agreed to come to the car with me. We walked up to the car and I asked him to check my bags, but he refused to check the bags but wanted the receipt. I found my receipt and took it into my hand. Before showing him the receipt, I asked him what would happen if I had refused the receipt at the counter, when the lady who served asked me ‘would you like your receipt’ ? As most customers including myself often say no to the receipt now. So, I asked him what if a customer might not have a receipt of purchase? He said they would ask the customer for the sparks card to prove their purchase’s. I said to him, I already asked the male staff member to check my purchase on the sparks card which he said he cannot do? This made me furious as the first staff member could have prevented all this situation by checking my M&S sparks Card where he would have found me to be innocent of such an accusation that was made by another customer. Shocking treatment from three members of Marks and Spenser’s in Braehead in Glasgow. I also asked why you not checked your cameras. You all accused me of taking food and you took another customers word over mine without checking the cameras. This is the procedure we must follow without checking the cameras. He looked at my receipt. And I asked for an apology, then he apologised. I asked ‘what you would do if you were in my shoes ?’. He agreed it would be embarrassing. 5.15pm Christmas Eve I left Marks and Spenser’s completely deflated and in shock from the way every person in Marks and Spenser’s treated me. It ruined my whole weekend and Christmas. You made me feel humiliated and embarrassed It was the worst customer experienced I have ever had in my entire life and Marks and Spenser’s in Braehead, Glasgow is to blame for that.