Went to marks and Spencer’s Braehead. I had bought pyjamas for my 90 year old fathers Christmas on 10th December. Returned on 16th January with the pyjamas in all their original packages without them having even been tried on. Asked if I could exchange them for a lighter pyjama as they were too heavy material for my dad. Told I could not get an exchange as I was 6 days out of time. This was the managers decision. Absolutely terrible customer service and shall never buy anything from this store again. The Fort M&S exchanged them without question for me. Thanks to them