Ordered some clothes in line to take on holiday. Received email today in which they say they are ‘very busy’ and my delivery will be delayed . They also seem to be implicating Hermes . I ordered these goods 5 days ago and probably won’t get them for a few more days. Being told they are ‘very busy’ basically says I am not important enough to deliver to me on time. If they are that busy then pay over time and get the job done. Being ‘too busy’ to serve you is a very outdated attitude to customer service . Wake up M and S , look at how well your competitors perform, no more weak excuses. The world of commerce has moved on and left you behind. If your wish to retain customers, you need to raise your game. Earlier this week I ordered a product from Amazon at 1700 hours , it was delivered at 1100 the following day. M and S there are no excuses. You gave distanced me as a customer and I doubt I am the only one.