I ordered a Nantucket Corner Sofa from M&S in March 2021. After extensive delays, false promises and endless phone calls, it was finally delivered in Aug 2021. I ordered the Aqua Clean fabric with the promises that you can clean 'coffee-stained, sauce-splattered or accidentally coloured in by the kids' off with just water. I got some WATER. Yes just water from my water bottle on it. Sponged with a cloth and rubbed gently in circular motions (as directed by the instructions), and it has left a huge water mark which is impossible to remove. I also got a teeny bit of melted chocolate on the sofa. Again, I used a damp cloth (using just water), rubbed lightly in circular motions, and when the fabric fully dried, it has left a water mark which is FAR worse than the initial chocolate. I contacted M&S Furniture who passed it onto a third party 'home service technician' that they use and they came back with "This is customer accidental damage, customer has soaked the fabric to remove small marks, the soaking of the fabric has left a water mark, this is no fault of the fabric ". I'm absolutely appalled! The fabric is NOT as they described. It is NOT fit for purpose. I have followed all of their instructions for cleaning and I did NOT 'soak' the fabric. How dare they accuse a customer of lying so blatantly, and not take ANY responsibility and try to RESOLVE this. DO NOT BUY FURNITURE FROM M&S. The quality is not worth the money. And if you have any issues they WILL NOT provide any aftercare. I will be taking this to the Furniture Ombudsman, Trading Standards and the finance company who the sofa has been 'purchased' through. Shocking!! Zero starts if I could!!