I am usually very happy with online orders from M & S but the last two orders I have received have been such a nuisance. I ordered a dinner set firstly and a dinner plate was broken. I returned to my local store which is 13 miles away. I have just ordered 2 packs of tea spoons and unbelievably one box was completely empty. I cannot see how when being packed it should have been obvious the weight difference in the two packed boxes. Yet another 13 miles to return back to a store. I also have just had to return another box of plates that I purchased from my local store as one was missing. I am not having much luck and do not normally leave reviews but 3 times having to make a special journey to return faulty goods in the last couple of weeks seems a bit of a nightmare.