Absolutely appallingly service from Leeds White Rose Went to try on bras and took a fair few with me. No one at the entrance of the changing rooms. Met the absolutely RUDEST assistant ever oh go in there number 3. Went in and despite her just coming out there was a dirty filthy facemask hung up. Carried on anyway decided on a pack of 3. Hung rest on the railing right outside the changing room i was in. Surprised to see RUDE assistant outside. Advised id left rest on railing i wanted these. Went to till to pay. 5 minutes later she DEMANDS i go to the changing rooms RIGHT NOW yes she was that aggressive. I advised I'm in a queue and didn't want to loose my place. She raised her voice and I was told IF it was proved I hadn't stolen them i would be allowed to go back into the queue Oh whoopy do for me. Had no choice DESPITE them not actually allowed by LAW to take this action YES M&S you are not above the law! So I follow the rude woman and she barges open the door and states yes well where are they then WELL. Right there on the rack not 10 cm from where you are stood on the railing like i told you. NO apology nothing. I was frogmarched back to the tills to pay for the bra id decided to pay for. To this day I can't tell you why I didn't just shove them in her face. Oh and to add insult the dirty facemask was still there. Now I did the right thing, i didn't loose my temper though i could be forgiven if i had done. I finished the purchase and walked out of that store belittled, accused of theft in front of other shoppers without so much as an apology. I was beyond upset Now I'm just plain angry Despite raising a complaint, escalating several times and numerous weeks M&S haven't so much as got in touch SHAME on you You should be appalled by your lack of basic customer service and lack of cleanliness. Clearly this is exactly how you run your stores now You'll appreciate i wont be setting foot in there again