Customer service is absolutely dreadful. A clothes order that I had made for home delivery did not arrive. It was saying the item had been delivered the day before, but unfortunately not to me. It took me many attempts before I spoke to online customer service, firstly I gave up because it was obviously robotic then transferred to a name of someone who just disappeared! EVENTUALLY I found the number to call. Obviously a call centre not in UK. Seemingly my order had been delivered to an address with a white door and a carpet, a man answered. I am a woman, grey door! I'm asked what door number can you see? No answer! Item resent but still not arrived! Ridiculous. Sort your customer service out M&S. Amazon is superior. M