I bought some clothing from marks and Spencer Meadowhall Sheffield and unfortunately had to return an item, I bought some more clothing and I had a £5 gift card to use, only trouble was it had disappeared from my e Mail the young man who was serving us was very patient while I scrolled through my e mails I had added it to my sparks card but he needed to see my e mail, I gave up and was disappointed, Sam the young man at Sheffield Meadowhall told me not to worry he had seen it on my sparks and he would take off the £5 by hand I walked away from marks very happy and would like to congratulate Sam on his patience and excellent customer service Well done marks and Spencer you must be doing some good training Thank you