I ordered a letter box afternoon tea for my friends 70th birthday. I named my nominated day (her birthday) April 27th which m&s confirmed but it did not arrive until the next day,Apri 28th the day after her birthday. Obviously all my ordering and payment a week before had been for nothing? Not only that - the box seemed to have been opened at one end and my message wishing her a happy birthday was not included. I have never been so disappointed, upset and angry. I haven’t even had an apology from M&S. I shall never order anything to be delivered from m&s again.