I ordered flowers, chocolates, and Prosecco for my Elderly mums Birthday who lives far away from me. The delivery was due between 7am and 7pm on 3rd May. The gifts did not arrive. I contacted the virtual agent, Chimesa who informed me that they will have to be shipped another day. I was offered a £5 good will voucher, which is poor show. The order was placed a week ago. What’s the point of a designated delivery day if it can not be relied upon! I then requested for the flowers to be delivered the next day, but the virtual chat was ended by the agent! Thus leaving one very unresolved unhappy customer and one sad mother. I would advise anyone to seriously think before ordering from M&S flowers if you want to avoid such a disappointment. I would give zero stars if I could. Pull your socks up M&S, there are rivals out there who will fill your shoes!😡