Hello, On 6.05.22 I made an online order for 2 items for my mother's birthday. The order was confirmed and I was due to collect my parcel on 16.05.22. A day before collection date on 15.05.22 I received an email saying that one item was unavailable and I contacted customer service. It turned out that in fact the whole order was cancelled. For 10 days nobody tried to contact me to inform me about the issue! Why did you confirm the order in a first place? You managed to ruin my birthday present that I had for my my mother and left me no time to organize a replacement. For years I was a regular M&S customer but after this experience I'll make sure I never shop M&S again. I'll spread the word about my M&S shopping too! You've left a really bad taste in my mouth! Worst shopping experience I've ever had and that from a company that I used to respect! Wioleta