One of the worst services and very unprofessional. I wanted to give 0 star I ordered pyjama and the moment I received it I requested for the return. Nobody picked up the item and for one return I called them and emailed them hundred times. Marks and spencer is one of the unprofessional company. They just want people to buy but they don't respect their policies. They can lie to any extent someone will come to pick up today if nobody will come to pick up we will refund your amount by next week then they will stop responding to your calls or emails. WORST CUSTOMER SERVICE - They know how to waste customer time and money Don't waste your money on buying stuff from such an unprofessional company otherwise you will never be able to return if something is wrong and you will be stuck with that item forever .