My bad experience was with the School Shop online. My first order I measured Mt son using the measurements on the site when item arrived all were to small. I did not have the returns label as stated so I had to email to get this and print it out myself. It took over 2 weeks to receive my refund. I then re ordered correct sizes but this ti e I received the wrong colour Rugby top(there's not even an option to chose a different colour as it's a set colour for the school) and the shorts thus time were to big so I had to return again and no returns again so had to email. I have now been waiting for 4 weeks for my refund I have been told its been issued this has caused myself stress and I will definitely not be using the School Shop again...