I wish aim could give zero stars as that’s all they deserve. I placed an order for a birthday gift for my Sister. Tracked the parcel on the day it should have been delivered. Two hours after the delivery time I was given I received a message from useless Yodel informing me the parcel had been delivered and signed for by my Sister. When I spoke to her she told me the parcel had not been delivered and she had been home all day. After many many emails I was horrified to find out the driver had delivered the parcel to a woman in the next road. Following my complaint the driver tried to get the parcel back but the thief refused to hand it over. Yodel’s advice to me was to ask M&S for a refund. I am disgusted a the service from both companies. M&S Customer services have been absolutely awful. Most of the time they don’t even know what I’m complaining about and keep mentioning fresh flowers! I have no idea why as I did not order fresh flowers. The standard of their replies is shocking and English clearly is not the first language of the Customer Service Team. I have lost count of the number of people who have replied to my emails. I have never had the same person deal with my emails. My Sister now has no birthday present while some thieving woman is enjoying her gift. The worst thing is my Sister knows who the woman is but I don’t think she should have to put herself at risk by knocking on the door to ask for it back. I think the least that M&S could have done was send a goodwill gesture to my Sister but they haven’t bothered to do that and neither have Yodel. M&S have had their last order from me. The service all round has gone downhill and there are much better stores/services out there.