it was one year ago after shopping in Marks and Spencers for over 20yrs that this very tall section manager took me outside and said we have enough evidence now to ask you not to come in to the store i asked what evidence do you have he said rewarding staff for there excellent customer service skills was against M+S policy's and there staff no they would be sacked for taken rewards i said so explain to me why staff have taken money from me and a week later said thank you so much it was very kind of you i even gave Nicola a manager a box of chocolates and said to her are you ok to takes these and she said yes that would be very nice she then came back to me and said they were very nice thank you my Daughter and i enjoyed them. and she has worked there for 30 yrs. i then said to him if the staff said to me we would lose are jobs for taking rewards from me i would never of put them in that position or myself he didn't no what to say to me just went bright RED but have to say i felt sorry for him there's a saying don't shoot the messenger my solicitor said its called entrapment and should take it further. but hey Nicola and her CHAV girlfriend will have to live with the lies they told the police. i was told by one of the managers that the staff would normally donate the money to charity so it would benefit everyone how confused am i with this HORRIBLE experience and such TWO FACE STAFF