SKINNY SMUG MANAGER it was in 2020 i walked in to M+S were i have shopped for many years and saw this very SKINNY manager who i have seen many times before went to say good morning to ANDY and he DELIBERATELY turned his back on me and walked off my first thoughts were how RUDE i then spoke to a someone called Jane and asked who ANDY was she said he has move from there Exeter store and is the new commercial manager i said what he did and she said report him to customer services and gave me the number she was so kind and helpful to me when i got home i rang customer service and told them what happened they said it would be report back to the general manager of that store and they would not tolerate that kind of behaviour a week later i went back in the store and saw SKINNY ANDY he said [ HI MATE ] i here you put in a complaint about me i said yes i did he said when was that i said about a week ago his reply to me was i hate to say this to you but M+S look after there MANAGERS and they will JUST PAY LIP SERVICE with you but HEY i do from the bottom of my hart feel so sorry for you the customer but hey you have a nice day i was fuming went outside and rang customer service back and to my luck spoke with the same man as before he said stay on the phone please how dare he speak to you like that i walked back to my car and customer service said if you go back in the store he will apologise to you i said no i am to upset for that he said this will be be report to the EXECUTIVE TEAM and they will deal with this and said how sorry he was for what happened the next time i went in store i was approached by the general manager Claire who said can i speak with you outside my god if only i recored what she said to me she took me down the side of the building and said flicking her fingers in the air as she spoke this was her words to me i take it very seriously when customers make complaints against my MANAGERS my role here is to protect the good name of the store and my staff i went to say were does the CUSTOMER fit in and she turned her back to me and said i am not interested to here what you have to say and said SKINNY ANDY has denied having the conversation with me i said all calls are recorded at customer services she then walked away from me saying she would warn her staff to avoid me but did say she did i believe what you say how confused was i. then in 2021 i was told not to shop in there store as rewarding staff for good customer service was against M+S policies i said why did staff take it if they new they would be in trouble for taking it i was told by the staff CLAIRE made it clear she would stop me shopping there anyone reading this will agree how did they keep there jobs the EXECUTIVE TEAM said they can not go against the managers decision my advice avoid SKINNY SMUG ANDY at all cost 0r keep out of TORQUAY but to be fair most of the staff there are VERY NICE every word of this is TRUE but would like to say most of the staff will SMILE AT CLAIRE flicking he fingers in the air as she talks she must be FAMOUS for this