I have never posted a bad review before. When I ordered 2 sofas from M&S I never once thought there we be a problem, to me, this store stood for quality and excellent customer service. How wrong could I be? The whole experience has been a total farce. It is so difficult to get any information. The customer service team never contact you when they say they will. Their delivery contractors, Wincanton are useless to say the least. 6 months on, I still don’t have a sofa. Marks and Spencer are happy to take your money, but when things go wrong, they have proven that they really do not give a damn about their customers. NEVER AGAIN M&S