I had a gift of flowers delivered and a food hamper both times they were left on the doorstep , as we were at home it would have been helpful if the courier had rung the door bell , it was only by chance i found them , and not satisfactory in this heatwave . As a loyal M&S customer i was very disappointed with the service and will not order these type of gifts for anyone else . My daughter also had a birthday gift delivered and there was no indication who it was from , although I know the sender ask for a gift card to be included . I think the online ordering service needs looking at .