General and Commercial Managers how the hell can the general manager take a innocent shopper outside the store and because he complained to the Executive team about the way the commercial manager spoke so arrogantly to him her words were my role here is to protect the good name of the food hall and protect my staff i don't like it when a customer goes straight to head office to complain and flicking her fingers in the air and when the customer went to speak back she turned her back to him and put her hands over her ears and said i don't want to here what you have to say its absolutely disgusting and then she banned the customer for giving staff a card with a gift for showing him good customer services did HR ever go back to this customer who shopped with them for over 25 years and explain why there managers spoke to him in the way they did but worse to come the section manager Nikki who sent the police to his house saying in 2019 he sent her flowers 2020 went in the store shouting at the staff which we all no would have been logged on there cctv and in 2021 put a reviews on here and her girlfriends cars which i believe there was no evidence of any of these allegations s in fact she told her husband she won the flowers at work two words of advice keep out of Torquay marks Spencer's at the willows and Dale go and seek advice from a good solicitor she should never get away with making such serious allegations where did these managers get there training wake up HR and sort this out