my god when most of retail are struggling to survive the general manager at torquay willows store is banning a innocent shopper for rewarding her staff for good customer service skills unlike hers the way the Commercial manager and section manager spoke to Dale is unforgivable and for this section manager Nikki to use Marks and Spencers as a weapon to call the police to the store and say Dale in 2019 sent her flowers in 2020 came in the store shouting at the staff and in 2021 put a review on her and her girlfriends cars i use to work there so 2019 everyone in the store new she told her husband she won the flowers at work in 2020 if Dale had shouted at any of the staff in the food hall it would have been log on our cctv for evidence he was a lovely very smart gentleman and so kind and polite in 2021 the reviews came from Sainsbury as the three managers new Claire was alway's going to get Dale out of the store she told and warned all the staff if we where seen talking to him we would be in trouble it was all very unpleasant so i was glad to leave i just don't no how Nikki and Dawn sleep at night there was no need to lie and send the police to his cottage like they did and HR let them all get away with it there reviews say it all