i have to say i have shopped at most of the Marks+Spences all over country and they are great stores that sale great food and lovely staff and managers but then you read what Thomas / Harris /Moxhay did to the perfectly innocent shopper and the way Thomas the General manager spoke to him outside then Harris has the nerve to say Marks and Spencers just pay lip service with the customer its all very disgusting and arrogant and then Moxhay sending the police to his home with a load of made up lies HR should have made these managers resign from there positions what they did is all over the southwest and they should hang there heads in shame mind you if you bring a customer to tears that says everything we need to no about you so when you sit down to eat your Christmas dinner with your family just stop and think what you did to that poor innocent shopper it is so sad to even read it Dale will have to put the cracker in the door and close it to pull it this year