i have shopped in the Torquay food hall and had to take a pack of mince beef back as it had gone a dark brown colour i was left with section manager Nikki to deal with me she was rude arrogant and absolutely horrible to me i left the store so upset i have to this day never returned to that store she is absolutely horrible but my god after speaking with her i took the trouble read the reviews on this site and omg what she and her girlfriend Dawn did to Dale sending the police to his home accusing him of all these false allegations sending her flowers shouting at all the staff in the store putting reviews on there cars how the hell do they get away with it and to cause trouble for him at his home when i spoke to some of the staff in the store they said he was the nicest gentleman you could ever wish to meet even rewarded staff for excellent customer service one lady said he gave her £60 in a card but unfortunately he didn't stand a chance the General manager Claire and commercial manager Andy always made it none to all the staff they would get him Banned from this store and they did just that they even warned staff told not to engage with him when he came in the store which made it very difficult as he was so nice even Nikki said thats what happens when you cross me my advise stay away from this store i wonder when she sits down to eat she has any remorse for what she did to a perfectly innocent gentleman i am told not a hope