Absolutely disgraceful customer services and on line experience shopping experiences! Paid for next day delivery, spent hours emailing and calling, chasing M and S! Promises of calls back but it never happened! 10days later I still haven't received goods! They have lied by sending an automated email stating an attempt was made to deliver (I have evidence that they didn't). They seem to think by refunding postage its resolved! Ive now been informed one garment is now out of stock so Ive had no choice but to have a refund and Im still waiting for the 2nd item to be delivered! Appalling service!