M&S Sutton Surrey 23/12/2022 my pick up time to collect pre ordered Turkey Crown was 11:30-12 and looking ahead to Boxing day I arrived 30 mins earlier to pick up some last minute fresh foods, pork pies, coleslaw etc! Unfortunately the "Use by" dates were max 25th so pretty useless! At allocated time I joined the queue to collect the turkey, which was very organised and with just 10 people ahead and moving quickly! but just as I was third in line,everything stopped! No explanation or apologies and didn't resume for 25 minutes!! Finally it's my turn, I had ordered a turkey for 10-12 and was handed one for 6-10 and was charged accordingly, but it was not what I had ordered!! I'd had enough at this point, popped the turkey into a shopping bag and headed for the door!! But something made me stop and decide to check the turkey and thankfully I did, as to my horror, it had some very strange black spots across the breast...not something I'd seen before and definitely not right!! I returned to the pick up point, where a staff member (supervisor I think) checked it out and replaced it right away!! As I still needed food for Boxing day, the following morning (24th!) at 8:15am I am once again in your foodhall only to find that rather than the use by dates going forward to the 26th they had gone backwards and now showing a use by date of the 24th!!.. this is the morning of the 24th!? There seems to a problem with deliveries at the Sutton M&S, likely it's a feeling of it being too small to worry about! Thankfully all was not lost, as in the end, I managed to get everything I needed at Waitrose Banstead, which like M&S Sutton, is a small supermarket but unlike M&S, is with their customers in mind, efficiently run!!