you would have to agree if the general manager can Ban a shopper that had shopped in that store for over 20 years for rewarding her staff for excellent customer services skills what the Hell is going on in Torquay the stores name is the talk of Torquay and the general manager Claire seems to be controlled by her staff and section managers Nicola being the ring leader HR should have taken the time to seen this gentleman to see how wrong this all was in support of all this Gentleman i shop elsewhere its shocking to read her side kick Mr A Harris took a £100 in cash from this Gentleman and told him we can take it but must Donate it to charity so how lovely is that to here but it seems Andy wanted this Gentleman out of HIS store after he put in a complaint to head office about him so it seems clear don't complain about managers or they will find excuses to Ban you it shows a great store in a very bad way