Basically my clothing goods (about £50.00) never turned up . They were sent to my old address which is now a holiday home in Devon . I spoke to an M&S tel operative who solved the problem and said she would re direct them and I think she rectified my address - great ! . I am now told that there is no record of my conversation and that I should pick up the goods myself - a five hour journey. I was told the my initial order was made via my M&S App , I do not have one. I was told that I 'selected' my old address of three years ago . I'm confused. I expect the delivery hand of EVRI is also in the mix here.