Marks and Spencers if you can Ban a Innocent shopper for rewarding your staff for excellent customer service skills you don't deserve loyal customers and if Nicola the section manager from Torquay can send the police to a customers home with nothing more than made up Lies she is one very unpleasant thing she has given that store such a bad name i personal couldn't sleep at night if i did this to a gentleman that was always very kind and polite but she seems to have Andrew Claire Dawn Ralph to take her under there wings yet Andrew took £100 from him Nikki took chocolates and Dawn took chocolates after saying Nikki and her Mum was giving her dirty looks after she was seen talking to Dale outside the store by Jill the whole stores management is TOXIC like the good store name Claire even had to get Ralph to do her dirty work because she new it was all so wrong what Nikki and the others where doing she had no control of it in store they say Nikki is the general manager and not Claire what a Joke