i have to be honest and say i have shopped in most of the marks and Spencers stores and the staff there are lovely some may look like they have won the lottery and lost the ticket but when you read Torquay food halls reviews and the way Andrew Harris there commercial manager told Dale Stevens who put in a complaint to the customer service team against Andrew for being so rude to him it didn't end there unfortunately for Dale when he went back in the store again Andrew saw Dale and his words were hello mate i here you made a complaint against me to the customer service team i said yes i did he said i hate to tell you this but they will just pay lip service with you because marks and Spencers look after there managers but from the bottom of my hart i feel so sorry for you the customer because marks and Spencers just don't value there customers but hay you have a nice day and he walked off smiling i just walked out fuming with this arrogant pig when i went in the store store again this very large scruffy woman with very thick glasses on said Dale can i have a quick word outside the store she then took me to the side of the building where she said i take it very seriously when someone makes a complaint against my management team my role here is to protect my staff and the good name of the store and when i went to reply she put her hands over her ears and turned her back to me and said i don't want to here what you have to say i just thought what a way to promote marks and Spencers even the trolly man from Sainsbury said how rude was she to me when i went back in the store again week later a member of staff who i new said Dale Andrew and Claire have told all the staff not to engage with you at all and they are determined to stop you shopping here it didn't take them long to do this i was told that rewarding staff for excellent customer service skills was against there polices so why did the staff take it from me than and was then told that Nicola section manager who by the way is best friends with Andrew and her girlfriend Dawn said they felt uncomfortable when i just went in store to get my shopping which i have shopped there for over 30 yrs and there husbands were ringing to make sure they got to work safe what a joke it all was i never went back in that store again but to my horror this Nicola then sent the police to my home saying in 2019 i sent her flowers in 2020 i went in to Marks and Spencers shouting at the staff and in 2021 i put a review on her and her girlfriends cars they had no evidence of these made up allegations and the police had no right to come to my home i was told Nicola won the flowers in a raffle at work which is what she told her husband if i had been shouting at the staff it would have been logged on there cctv and kept as evidence as for the reviews i am told it was found in Sainsbury's and Nicola and Dawn new this and Andrew and Claire did to i have to say this is two very nasty Histrionic people i should have taken my solicitors advice and taken legal action against them its not surprising if when they see me they look so nervous and so they should there's no place on this planet for people who Lie through there teeth i was innocent and did nothing wrong i am the kindest generous man you could meet but have to say Andrew was right when you tell a customer the truth Marks and Spencers rewarded and promoted Andrew to AREA MANAGER this company can't even explain to the customer how the hell they would allow there managers to treat a good loyal customer this way my word of advice to all customers never complain to customer services or the so called executive team all the executive team could say is we will always side with our managers weather there right or wrong i will never forgive Moxhay or Dawn for there Lies and it was all Lies and they no it