what a way to promote MARK'S & SPENCER'S if thats what the company think's of there customers its all very cruel and very unpleasant and to promote arrogant managers that treat customers in that way HR are should wake up and smell the coffee these managers should have be made to jump before they were pushed everyone is talking about your TORQUAY FLAGSHIP STORE but it is great that these managers have been named and shamed the last time i went in that store and saw the section manager you can clearly see she is a very nasty peace of work its very sad a great store ruined by the HR Department for allowing this to happen