WOW what a disingenuous company M&S has become. Just look at the level of 1 star reviews on Trustpilot. It's stunning! I had reason to complain about their customer services department and the company policy regarding such complaints is NOT to acknowledge them in writing, NOT to give you a reference number and NOT to reply to you with their final finding regarding the complaint. I was told that I have to take them on trust that they will investigate. I know of no other company that deliberately hides away like this. Plus, their customer services is in South Africa which means you often get through to someone who is difficult to understand and they often put the phone down on you. What a tragedy this company has become. They care not one jot for their customers and are full of disingenuous lines such as "We always welcome hearing from our customers, but it’s disappointing if the service provided has not met the high standards we set." In failing to deal professionally with genuine complaints M&S now sets very low standards of customer service and in my experience has even failed to maintain this woeful level. They are fooling themselves if they believe this will work for them. Never ever again will I buy from this rotten company.