OMG when you read what the General Manager and Area Manager and the section Manager Nicola did to the Gentleman called Dale it is so Nasty and Horrible and yet head office clearly support that kind of Behaviour from there Managers and clearly the customer means absolutely nothing to M+S Nicola should have been sacked i understand from the staff she has a permanent brown ring around her lips the three of them have damage the great reputation that food hall once had i now have stopped shopping in that food hall after hearing laughing and joking with staff at what she did i wouldn't sleep at night