OMG after reading the way these managers spoke to the customer they eventually Banned from there store i would like to start with Mr Harris the gentleman made a complaint about your rudeness towards him to the HR department and yet you approached him and said HR will just pay lip service with you and i feel so sorry for you the customer OMG and how proud you must be of yourself you are a disgrace Mr Harris. Then i would like to move on to the general manager Mrs Thomas you took the same customer outside the store and took him to the side of the building and said your job there was to protect your staff and the good name of your store and when the gentleman went to speak back to you you turned your back to him and put your hands over your ears and said i don't want to here what you have to say and if he made a complaint again you would stop him from shopping in your store which true to your word you did just that how the hell can you think that is the way to speak to a loyal customer even the man that collects the trolleys heard what you said and now moving on to Mrs Moxhay to ring 101 and send the police to the gentleman's home accusing him of sending you flower's being rude to the staff in store and putting a review on your's and your girlfriend's car's which was all made up Lie's what the three of you did just show's everyone that read's this just how Evil you all are and if you think this is the way to treat a customer then you definitely don't belong in Marks and Spencers you should have all been made to apologise to this gentleman and then sacked it's one of the most shocking reviews i have ever read its all over TORBAY and so it should be you must of Disliked this man so much to do what you did even HR can't explain your behaviour how upset this innocent man must be fleeing