If I could give nothing I would. Woke up this morning to look on the website to find an offer on furniture, spend x and get 20% off finishes today. Thought great good time to upgrade some things sofa,chair etc… over £3000+ worth. Spent the morning taking the children out and decided to go into store at Fosse Park, met a nice lady and explained to her this is what we want, oh that offer has finished she said. Well it was on the website this morning that’s why we are here. Sorry but that offer finished yesterday. You will need to ring customer service and they can help. So sat on the sofa we wanted to buy and spoke to a lady that was about as much help as a chocolate teapot. She explained it finished yesterday, I explained it was advertised this morning. She didn’t care and said it finished yesterday. So here we are, I feel that a business like M&S would not falsely advertise a deal and would honour what they advertised. Nope don’t care, not bothered in the slightest. Well thank you M&S we will not be utilising your service again and rest assured the 250,000 customer I deal with a year will also be made aware.