When the General manager MRS CLAIRE THOMAS can ask a customer to step outside her food hall she was well aware that this gentleman had shopped there for more than 10 YEARS her words to him were I take it very serious when you make a complaint against the arrogant MR ANDREW HARRIS her COMMERCIAL MANAGER she then said my role here is to PROTECT my STAFF and the good name of the STORE then when the customer went to speak back to her he was going to say it’s the customer that keeps you all in a job isn’t it she put her hands over her ears and turned her back to him and said I don’t want to listen to what you have to say she than walked back in to the store saying I won’t be having this conversation with you again be warned do not ever complain to the executive team again and the following morning she told all the staff in the food hall not to engage in conversation with him or even say good morning to MR STEVENS if he came in to the food hall again just be as RUDE as you can to him and hopefully he will shop elsewhere when that didn’t work she Banned him from the store and used the excuse that rewarding three or four member's of staff that were nice to him was against her policies but then her staff took the card and money from him and were happy to spend it so why if that is there policy why didn’t the staff say sorry we are not allowed to except gifts from customers or we would loess’s our jobs so you can see it was any excuse she could think up to stop 🛑 him shopping there with the help of Nikki who said she felt uncomfortable when he came in her food hall but yet she took a box of chocolates off this gentleman and I believe she has work there for 30 yrs as a manager so I think even good morning is a Lie coming from her mouth there reviews clearly show them all for what they are NASTY BULLIES and as they say there is always someone looking down on Nasty people i am sure if you read this you will agree is this the best people Marks and Spencers can find to run there flagship store so why hasn’t anyone from head office explained why they would sit back and do nothing these people should have been sacked to show loyal customers you do care how there customers are treated this gentleman must be very upset I would be fuming 😡